Refund policy

Thank you for shopping at The Closet StoreY 

We are committed to ensure that each transaction at our website is hassle free and take great care in delivering our products and adhere to the highest quality standards. All our shipments are carefully inspected before leaving our store/ warehouse. However, in case of wrong shipments and damaged products, please read our Return and Exchange policy.

Important Tips for Perfect Fits:

Before placing your order, we highly recommend taking a peek at our size charts. They are like a fashion map, guiding you towards the perfect fit for your dream outfit. To avoid any disappointment, please double-check the size chart before adding an item to your cart.  In case if you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, please raise an email on info@theclosetstorey.com

Exchanges for Damaged Goods

In the rare instance that your order arrives damaged or incorrect, fear not! We're here to help. Please contact us within 24 hours of receiving your order, along with an order opening video and product images for verification. Our team will work swiftly to arrange a replacement or issue store credit, ensuring your fashion experience remains smooth and worry-free.

Exchanges Beyond Size/Damaged Goods

While we want you to be pleased with your Closet StoreY purchase, we, unfortunately, do not accept exchanges for color discrepancies, material preference, or change of mind.

Exchanges/Returns/Refunds for Domestic & International Orders

For our Domestic & International Customers, we currently do not accept Returns or Exchanges. However, if you have any concerns about your order, please do not hesitate to contact us.

Contact Us

For all exchange or damaged product inquiries, you can reach our friendly team via email at info@theclosetstory.com  Please remember to contact us within 24 hours of receiving your order.

Verification Process

All exchange and damaged product requests require verification before approval. Our team will work diligently to ensure a smooth resolution.

Store Credit

If you receive store credit(If you are approved for credit it receives within 24 hours) as part of a return, it will be valid for 90 days. Think of it as a chance to explore even more stunning styles from The Closet StoreY!